Mysunar is committed for ensuring full customer satisfaction with respect to the
products available on our website, security & customer assistance. However, if you are
not happy with the product, you can choose to return the order.
7- days Return Policy for Domestic orders only:
In the unlikely event that the order delivered is in a damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and receive the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Domestic Order:Our courier partner will collect the order from provided address (within India). Customer need to pay the shipping charges to return the product.
How to Initiate the Refund Process?
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
We shall process the refund once we receive the product. The product must be in
unused condition, in its original packaging along with its original tags and invoice, failing
which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.
In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice.